topanPrivacy Policy
This page describes what we collect when you use topan and how we keep that data protected. When you create a topan account, register your email, and deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect personal information necessary for identity verification, payment processing, and fraud prevention. We at topan use industry-standard encryption and access controls to safeguard your data on our servers.
Our topan privacy practices comply with applicable Indonesian financial regulations and data-protection principles. We do not sell your personal information to third parties. We may share limited data with payment processors, fraud-detection services, and legal authorities as required by law. This policy explains what we collect, how we use it, and what rights you have regarding your topan account data.
Please read this privacy policy carefully. By using topan, you consent to our data-handling practices outlined here.
What Data We Collect on topan
We collect personal information when you register a topan account: your email, password (hashed), full name, date of birth, and phone number. For KYC verification, we collect your national ID number (KTP), a photo of your ID, and proof of address (utility bill, rental agreement). We store this information on encrypted topan servers to prevent unauthorized access.
When you use topan, we collect transaction data: deposits, withdrawals, game activity (bets placed, wins, losses), balance changes, and login timestamps. This data is logged in your topan account history and accessible to you anytime. We also collect device information (browser type, operating system, IP address) for security and analytics. topan uses this data to detect fraud, improve platform performance, and comply with financial regulations.
We collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. topan does not store your full payment credentials (card numbers, bank passwords). Instead, we receive confirmation from your payment provider that a deposit succeeded, then credit your topan account balance. topan retains deposit and withdrawal records for regulatory reporting.
Data topan collects
- Account info: email, name, date of birth, phone, password (hashed).
- Identity docs: KTP number, ID photo, address proof.
- Transaction history: deposits, withdrawals, bets, wins, losses, balance.
- Device data: browser, OS, IP address, login times.
- Payment data: deposit/withdrawal method and transaction status (not payment credentials).
How We Use Your Data on topan
We at topan use your personal information to verify your identity (KYC), process deposits and withdrawals, manage your account, and detect fraud. When you deposit via mobile banking or local payment Virtual Account, topan matches the deposit amount and source account to your topan profile to confirm the transaction. We use your phone number and email to send password-reset codes, 2FA one-time codes, and account notifications (e.g., withdrawal pending, new promotion).
topan uses your transaction history to comply with Indonesian financial-reporting obligations. We analyse game activity to identify suspicious patterns (e.g., unusually large bets followed by rapid withdrawals) and flag accounts for manual review if needed. We also use aggregate data (without identifying individuals) to improve topan's sportsbook coverage (Liga 1, Piala AFF, football, badminton, MotoGP), live casino tables (blackjack, roulette, baccarat, Dragon Tiger), slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
topan does not use your data for marketing to external parties. However, we may send you optional promotional emails about topan offers; you can unsubscribe anytime. We do not share your personal data with other gaming operators or third parties outside our fraud and payment-processing partners.
Data Storage, Security, and Retention on topan
We store all topan account data on encrypted servers located in Jakarta, Surabaya, Bandung, or Medan data centres. Our topan servers use SSL encryption for all data transmission and encrypted storage at rest. We limit topan employee access to your data—only our compliance and support teams can view identity documents; engineering teams see only anonymized data. We undergo regular security audits to ensure topan meets industry standards.
topan retains your personal information and transaction history for as long as your account is active, plus three years after closure for regulatory compliance. During this retention period, we keep your data secure and do not sell it. After the retention period expires, topan securely deletes your data unless required by law to retain it longer.
If you request deletion of your topan account, we mark your account as closed and anonymize personal data where possible. However, we retain transaction records (without your personal identifiers) for financial and legal obligations. If you believe topan has mishandled your data, contact our support team to request a review.
- Data encryption
- topan uses SSL for transmission and encrypted storage for all personal data.
- Access controls
- Only topan compliance and support staff can access personal information; engineering teams work with anonymized data.
- Retention period
- topan retains active-account data indefinitely; closed accounts retained 3 years post-closure for regulatory purposes.
- Third-party processors
- topan shares limited data with payment processors (online payment, e-wallet, mobile banking, local payment, etc.) and fraud-detection vendors under data-processing agreements.
Your Rights and Cookies on topan
You have the right to access, update, or request deletion of your topan account data. Log into topan to view and edit your email, phone, and address. To request a copy of all your data or to delete your account, contact our support team via email or in-app chat. We will process data-access requests within 15 business days on average.
topan uses cookies and local storage to keep you logged in across sessions, remember your game preferences, and track usage for analytics. Our topan site may use third-party analytics (e.g., Google Analytics) to understand traffic patterns; this data is aggregated and does not identify you personally. You can disable cookies in your browser settings, but some topan features (login, deposits) require them to function.
Our topan services are available only where local law permits. If data-protection laws in your jurisdiction require specific consent or have restrictions on data processing, we comply with those requirements. You are responsible for verifying that your topan access complies with your local laws.
Changes to Our topan Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal obligations. When we make material changes, we will notify you via email or in-app notification and ask for your acknowledgment. Continued use of topan after a policy change constitutes acceptance of the updated policy. This privacy policy was last updated on 2026-05-30.
Summary and Contact
We at topan collect personal, transaction, and device data necessary to operate our platform, verify your identity, process payments, and prevent fraud. We store your data securely on encrypted topan servers and do not sell it to third parties. We retain your data for as long as your topan account is active, plus three years post-closure for regulatory compliance. You have the right to access, update, or delete your topan data; contact our support team to exercise these rights.
topan's services are available only where local law permits. Our privacy practices comply with applicable Indonesian regulations. If you have questions about how topan handles your data, contact our support team via email or in-app chat. For account verification procedures, see our Account Verification guide. For service terms, see our Terms & Conditions.